Refund & Cancellation Policy
Last Updated: April 2026
Because VEYANO products are perishable, edible food products, we adhere to strict food safety and hygiene protocols. Below are our policies regarding cancellations, damaged goods, and refunds.
1. Order Cancellations
You can cancel an order within 4 hours of placing it or before it has been dispatched from our facility, whichever is earlier. Once a package has been picked up by the courier partner, it cannot be cancelled.
To request a cancellation, message us immediately on WhatsApp at +91 9350598909 or email veyanofoods@gmail.com with your Order ID.
2. Damaged or Tampered Shipments
If your package arrives physically damaged, tampered with, or if an item is missing/incorrect, we will issue an immediate free replacement or refund.
Reporting Window: Please notify us within 48 hours of delivery with:
- Your Order Number (e.g. VFO-2026-XXXXX)
- Clear photographs or a brief unboxing video of the outer carton and damaged jar/seal
3. Returns on Food Products
Due to FSSAI food safety regulations, we cannot accept physical returns of opened or consumable food items once delivered to the customer.
4. Refund Processing Timelines
Once a refund is approved by our support team:
- Prepaid Orders (UPI / Card / Net Banking): The amount will be credited back to your original payment method within 5 to 7 business days.
- COD Orders: Refunds will be transferred directly to your bank account or UPI ID provided to our support representative.